Job description

As a L2 Customer Interactive Solutions Engineer you will be:

  • Providing remote second-line technical support to clients
  • Identifying and resolving technical incidents and problems
  • Ensuring all requests, process events by receiving calls and incidents at the service desk
  • Participate in daily performance huddles, identify causes of performance shortcomings and provide suggestions for improvement


As an ideal candidate you should have:

  • 2+ years experience in voice/video administration or support
  • Experience with any of the following technologies: Cisco, Genesys, Alcatel or Avaya
  • Proficiency in English
  • Any other European language is advantage (Spanish, French, German, Dutch or Czech…)
  • Any certifications or technologies are advantage

We offer

We can offer you:

  • Great salary conditions + 10% annual bonus
  • Educational courses and trainings for your personal and career development
  • Relocation packages (flight tickets, acommodation…)
  • Meal vouchers, contribution for public transport and pension insurance
  • 5 weeks of holiday, 3 sick days
  • Mobile phone, notebook