Job description

As IT Service Desk Specialist you will be responsible for:

  • Receives service requests via telephone, e-mail, fax, internet or through monitoring systems
  • External / internal communications with other teams
  • Monitor progress against customer SLAs using GSOA systems
  • Highlight errors/discrepancies in the customer data
  • Participate in the delivery of other managed services


Your experience and knowledge:

  • 1,5+ years of professional experience in customer service field
  • Advanced in English and French or German language
  • Perfect customer focus and analytical thinking
  • Everything else is beneficial :-)

We offer

We can offer:

  • Great salary conditions + bonuses
  • Opportunities for personal and professional development
  • Meal vouchers, 5 weeks of holiday, sickdays, contribution for public transport ticket + pension insurance
  • Language courses, development training
  • Mobile phone, multisport card
  • Luxury new offices in Prague 4, right on the metro station Pankrac