* Technical Support Agent with Dutch, French or German – Great finance&Top Employer *

Job description

What you’ll be doing?

  • Monitoring of existing infrastructure providing 1st line support – solving incidents, events, problems
  • Where necessary, they escalate requests and exceptions to the 2nd line support team.
  • Incident, problem, request and event management
  • Shift Management

 

Requirements

What would make you a good fit for this role?

Required Work Experience:

  • previous working experience with supporting networking technologies
  • knowledge of Cisco technologies
  • CCNA certification is a big plus
  • English language (written and spoken) – at least B2
  • + French or Dutch or German language (written and spoken)
  • willingness to work shifts 24×7 (nights, weekends, public holidays)

We offer

Our offer sounds good:

  • Great salary conditions + 10% annual bonuses
  • Permanent contract, beautiful offices environment in Prague
  • Sophisticated training and professional IT certifications
  • Rich relocation package (flight tickets for you and for your family member, accommodation in a beautiful hotel in the city center,…) Opportunities for personal and professional development
  • Meal voucher, 5 weeks of holiday, development courses
  • Mobile phone, notebook 3 sick days, contribution to public transport ticket, contribution to pension insurance 1000 CZK/monthly

Don’t miss such a great opportunity to be part of the Global Top Employer where you can develop your future career!

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*** Technical Support Engineer with French or Dutch or German – TOP Employer ***

Job description

Your responsibilities:

  •  Receives service requests via telephone, e-mail, fax, internet or through monitoring systems
  •  External/internal communications with other teams
  •  Monitor progress against customer SLAs using GSOA systems
  •  Highlight errors/discrepancies in the customer data
  •  Participate in the delivery of other managed services

Requirements

We would appreciate from you:

  •  +1 – 2 year’s of technical IT experience – knowledge of virtualization (VMware), OS Windows and Cisco
  •  Perfect customer focus and analytical thinking
  •  Advanced in English and French or Dutch or German language

We offer

Our package includes:

  •  Great salary conditions + 10% annual bonuses
  •  Permanent contract, beautiful offices environment in Prague
  •  Sophisticated training and professional IT certifications
  •  Rich relocation package (flight tickets for you and for your family member, accommodation in a beautiful hotel in the city center,…)
  •  Opportunities for personal and professional development
  •  Meal vouchers, 5 weeks of holiday, development courses
  •  Mobile phone, notebook
  •  3 sick days, the contribution for public transport ticket, the contribution for pension insurance 1000 CZK/monthly

Don’t miss such a great opportunity to be part of the Global Top Employer where you can develop your future career!

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Let’s grow a career within customer support with Dutch in Brno!

Job description

Are you searching for a job in BRNO (the Czech Republic)?
Would you like to find a position where you could use your English and Dutch (both at least B2)?
Are you interested in customer support/administrative?

Requirements

Yes? Then send me your CV in ENGLISH!
I will then contact you for further details.

We offer

A job in an international company when you can grow your career.

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Customer Interactive Solutions Engineer (L2) – Prague

Job description

As a L2 Customer Interactive Solutions Engineer you will be:

  • Providing remote second-line technical support to clients
  • Identifying and resolving technical incidents and problems
  • Ensuring all requests, process events by receiving calls and incidents at the service desk
  • Participate in daily performance huddles, identify causes of performance shortcomings and provide suggestions for improvement

Requirements

As an ideal candidate you should have:

  • 2+ years experience in voice/video administration or support
  • Experience with any of the following technologies: Cisco, Genesys, Alcatel or Avaya
  • Proficiency in English
  • Any other European language is advantage (Spanish, French, German, Dutch or Czech…)
  • Any certifications or technologies are advantage

We offer

We can offer you:

  • Great salary conditions + 10% annual bonus
  • Educational courses and trainings for your personal and career development
  • Relocation packages (flight tickets, acommodation…)
  • Meal vouchers, contribution for public transport and pension insurance
  • 5 weeks of holiday, 3 sick days
  • Mobile phone, notebook

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Network Specialist Tier 2

Job description

This role is a mix of tier 1 & 2 network support for our major telecommunications customer. That means engineer

determines the issue, actions by engaging relevant party, keeps client updated till solution is provided. Builds up

knowledge on Cisco switches, has an access to EMEA & US devices. Learns company’s procedures and their

global customers. Once fully confident then further, 2nd level is added; fixing faults, handling global clients of

various technical expertise.

Requirements

  • Cisco CCNA Qualified or relevant NOC experience of at least 1 year
  • Must be able to communicate effectively with the team, corporate customers of different technical expertise and all levels of management
  • Experience of customer service ideally gained in a customer facing environment
  • GERMAN/FRENCH/ITALIAN/SPANISH/DUTCH and English proficiency in both verbal & written form
  • Flexibility to work either 12 hr shifts (weekends, nights, and national holidays) or day 8 hr shifts (Mon – Fri). This depends on business requirements.
  • Must be EU passport holder, willing to relocate, culturally sensitive, appreciate cultural differences.

We offer

●Opportunity to work for an international, independent and stable private company in the heart of Europe

●Grow your skill base, we will support your technical development related to the role

●Enjoy good quality work-life balance with plenty of cultural and active opportunities in 2nd largest & multicultural city in the Czech Republic

●Be part of vibrant international team

●1 extra week of holiday (5 weeks in total)

●Meal vouchers

●Private medical care with English speaking personnel

●Special discounts for gyms, opticians

●Czech classes

●Team building events

●Employee referral bonus

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