IT Support in GERMAN – Start Your Career in IT!

Job description

About the job:

  • Providing First Level IT Support to customers in German language
  • Lodging and tracking requests, maintaining history records
  • Close cooperation with the other team members
  • Communication via phone and email
  • Daily use of German (customers) and English (colleagues) languages
  • Location in Prague 4 close to metro station 

Requirements

About you:

  • German native speaker or C2 certificate
  • Good English
  • Customer-oriented, good problem-solving skills
  • Previous relevant experience is an advantage
  • Candidates without relevant experience but with great interest in IT are welcome – full training provided

We offer

What you will get:

  • Attractive package of benefits (5 weeks of vacation, sick days, meal vouchers, cafeteria system, multisport card,  life and pension insurance, etc)
  • Initial training and support of your experienced colleagues
  • Possibility for professional and personal development
  • Work in a leading company with world-known name
  • Amazing feeling of helping people
  • Work in the international team
  • Daily use of foreign languages
  • Modern office right near metro station Pankrac (Prague 4)

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*** Network Security Engineer in Prague – CCNA, CCNP ***

Job description

What you’ll be doing

Tasks – Firewall

  • Creation, modification, review and implementation of Firewall changes on Cisco ASA and Fortinet firewalls.
  • Working with end users to accurately scope requirements and define firewall changes
  • Adherence to client policies and workflow
  • Firewall rule reporting
  • Documentation of changes in CMDB, Tufin, Remedy and other tools.
  • Troubleshooting implementation issues with firewall rules
  • Troubleshooting routing & NAT issues relating to the firewall infrastructure

Tasks – Authentication

  • Creation, modification, review and implementation of AAA related changed on Cisco ISE/Aruba ClearPass appliances and a range of NAS devices. (Cisco/HP routers/switches)
  • Troubleshooting Incidents and Requests with regards to AAA or Cisco ISE infrastructure.
  • Adherence to client policies and workflow
  • Ad-hoc Cisco ISE rule reporting
  • Documentation of changes in CMDB, Remedy and other tools.

Tasks – General

  • Potential to be part of a 24/7 on-call team to implement critical changes if required.

Requirements

Requirements – Must Have

  • Must hold CCNA Security or R&S certification
  • Good understanding of networking protocols, IP routing concepts and firewall based security in an Enterprise context.
  • Good understanding of AAA concepts, implementation and support.
  • Experience implementing changes on and troubleshooting Cisco ASA firewalls
  • Experience implementing changes on and troubleshooting Cisco ISE Appliances
  • Experience working in a support/NOC environment
  • Experience working with ticketing systems and to SLAs.
  • Experience working with Wireshark and similar products to analyse networking traffic flow.

We offer

What we offer:

  • 10% yearly bonus5 weeks of vacation
  • 3 sick days per year
  • Notebook and mobile phone
  • Meal vouchers in value of 100 CZK with 55% company subsidy
  • Contribution to the pension insurance in the amount of 1,000 CZK monthly
  • Contribution to public transport (full coverage of annual ticket)
  • Compensation of salary beyond the statutory wage compensation in the amount of the full fixed basic salary for temporary incapacity up to 21 days per year
  • Over standard healthcare
  • Refreshment (fruit, coffee, tea), monthly company breakfast

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2nd Level IT Support with German – up to 53.000 CZK/month

Job description

  • Provide IT Remote Support for applications on desktops and laptops, including Windows OS, Microsoft Office, Lotus Notes, SCCM, Active Directory Citrix and more, maintain standard software configurations, including loading and configuring applications.
  • Troubleshoot intermediate to complex local area network (LAN), SSL VPN and Network Share connectivity issues, install and configure local and network printers. Mobile device support also included.
  • Accept Hand-off transfers and requests via Call Tracking tool from the Service Desk Analyst Level I, and/or internal transfers from Workflow agents.
  • Resolve incident/service requests by performing secondary troubleshooting as per skill sets and Knowledge Tool instructions. Identify, evaluate, and prioritize customer problems and complaints to ensure that inquiries are resolved appropriately.
  • Monitor requests within the Call Tracking Tool and respond as needed to close, update, or re-assign tickets as needed.
  • Provide training for new hires and Level 1 agents about procedures, troubleshooting and technical issues and assist in Level 2 to Level 1/0 knowledge transfer.
  • Interfaces with end users to resolve moderately complex problems concerning system functions reported through a problem ticket. Assesses diagnostic information and determines alternatives. May recommend process changes. Communicate gaps in knowledge for current issues to management.
  • Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.

Requirements

  • German Native Speaker or C2 certificate is required
  • Good English 
  • Very good technical skills
  • 1+ year of technical customer support experience or other IT background
  • Experience working with company products and operating systems
  • Experience with solving computer related problems
  • Experience working with company escalation policy

We offer

  • Attractive remuneration (48.000-53.000 CZK/month Brutto depending on experience)
  • Possibility of Home Office several times per month
  • A rich package of benefits (5 weeks of vacation, sick days, meal vouchers, cafeteria system, multisport card, public transport ticket, pension and life insurance, mobile phone and tariff, etc)
  • Work in a leading company with a world-known name
  • An amazing feeling of helping people
  • Daily use of foreign languages
  • Work in the international team
  • Modern office right near metro station Pankrac (Prague 4)

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* Technical Support Analyst with Dutch or German – Great finance&Top Employer *

Job description

What you’ll be doing?

  • Monitoring of existing infrastructure providing 1st line support – solving incidents, events, problems
  • Where necessary, they escalate requests and exceptions to the 2nd line support team.
  • Incident, problem, request and event management
  • Customer and delivery service

 

Requirements

What would make you a good fit for this role?

Required Work Experience:

  • previous working experience with supporting or any customer-oriented role
  • willingness to learn IT
  • English language (written and spoken) – at least B2
  • Dutch or German language (written and spoken)
  • perfect spoken and oral expression

We offer

Our offer sounds good:

  • Great salary conditions + 10% annual bonuses
  • Permanent contract, beautiful offices environment in Prague
  • Sophisticated training and professional IT certifications
  • Opportunities for personal and professional development
  • Meal voucher, 5 weeks of holiday, development courses
  • Mobile phone, notebook 3 sick days, contribution to public transport ticket, contribution to pension insurance 1000 CZK/monthly

Don’t miss such a great opportunity to be part of the Global Top Employer where you can develop your future career!

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***IT Analytic & Application Administrator – be part of new projects ***

Job description

Your duties will include:

  • analysis of existing systems and user needs
  • be part of realizing new projects and implementation
  • program testing and their modules before the implementation
  • preparation of users manual, internal training, and system documentation
  • administration and maintenance of the existing solution

 

Requirements

Who we are looking for:

  • a person, with a sense of humor and interest of people (natural communication ability)
  • SQL language – advanced
  • excellent knowledge of Exel
  • analyze production and business processes & dealing with internal customers
  • very good knowledge of the English language
  • know the basic about the IT infrastructure
  • converting user requirements into system design solutions
  • an advantage would be knowledge of any scripting knowledge (Python, Powershell,…)
  • willingness to travel (not often, mostly CZ)

 

We offer

In terms of good conditions, we offer:

  • 5 + 1 week of vacation (understand 6 weeks)
  • professional training (in France) and conferences
  • pension contribution, multisport card, meal vouchers, a restaurant in our building :)
  • mobile phone & notebook (of course!)
  • cafeteria bonus system
  • flexible working hours
  • and nice and kind team-members!

 

 

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Research Analyst Manager – Technology and market intelligence

Job description

The Research Manager will follow the responsibilities as:

  • coordinate the market surveys with vendors in all region of EMEA
  • manage the entire process of the market survey – negotiation with vendors, process monitoring, quality control and reporting;
  • prepare progress reports and coordinate steps with internal clients;
  • prepare research tools based on the project objectives (questionnaire, sampling, project briefing for survey vendor)
  • check the quality of research data including data processing;
  • prepare final outputs for internal/external clients – this includes tables (banner book)
  • research methodology and costing; analyze business and market trends

Requirements

Skills:

  • experience in data analyzing, analytics and statistics
  • fluent English
  • comprehensive knowledge of market research techniques
  • very good knowledge of SPSS and statistical methods
  • experience with programming (Python, .NET) is an advantage, but not necessary

We offer

In our return to you:

  • office in the city center of Prague – Old Town square with a view of the Astronomical Clock
  • Flexible working hours
  • HPP contract
  • 25 days of vacation + 3 sick days
  • Rich cafeteria benefit program
  • Meal vouchers, contribution to pension insurance, company tariff with a mobile operator, multisport card, flexipasses
  • Darts in the relaxation room
 

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Frontend Developer – Higtech App for pilots + small team + flexibility

Job description

Frontend Developer would be involved in developing a web application based on React technology and integrating it through the API with other application services.
Your majority will be SW development, other team members will be in charge of system maintenance.

Requirements

What is essential for the role:

– experience in web application development with React framework 

– basic knowledge of Typescript, CSS, REST API technologies 

– Redux experience would be a plus

– Czech or Slovak speaker (+ English – can you read it?)

– we use Git, Azure DevOps (SCRUM), Slack,.. – what you don’t know, we’ll teach you

We offer

In our return to you:

– great small team and no anonymous corporate

– flexibility and working from home office (a few days a week)

– contribution to your educational growth

– possibility to work on fulltime agreement or business license (IČO)

– meal vouchers, notebook, phone, 5 weeks vacation,…

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Logistics & Distribution Specialist – 40-50 000 CZK

Job description

What will your day in the office look like:

  • Responsible for demand planning, customer service, warehousing, inventory management, KPIs, S&OP process
  • Forecasting and planning of production for two countries, Czech Republic and Slovakia – alignment of monthly forecast in with logistic and finance department in HQ
  • Responsible to manage day-to-day operations with distributors and customers (pharmacies) of the local market
  • Responsible for management of connection & collaboration with third parties logistics providers in order to ensure a high service level to our customers
  • Other administrative duties as required; supporting for Finance Manager and Country Manager

Requirements

Who are we looking for:

  • Min. 1-2 years of professional experience in a similar position
  • Fluency in English + Czech/Slovak native
  • Experience with SAP
  • Someone who builds constructive and effective relationships; uses diplomacy and tact

We offer

What will you get in a return:

  • Friendly team of 12 colleagues in Prague‘s Office
  • 5 weeks of holiday
  • Home Office upon agreement with managers
  • Meal vouchers (120 CZK per day)
  • Pension contribution
  • Benefit card (contribution of 1000 CZK per month)
  • Possibility to buy company stock

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*** IT Business Analyst (Cloud migration project) – early promotion to become a Lead ***

Job description

What you will do:

  • Determine system objectives by gathering and consolidating business requirements from Users and Product owner
  • Decompose both functional and non-functional requirements, document these requirements
  • Prepare Process, Use Case and Entity models
  • Prepare User Interface wire model
  • Participate in the preparation of System, User and Compliance documentation

Requirements

What do you need for this job?

  • Experience of work on business risk/finance side
  • UML modeling & Knowledge of Enterprise Architect
  • Cloud application design (plus) or Azure (plus)
  • Self-motivated and committed, well organized, diligent, highly result-oriented
  • Willing to learn new things :)

We offer

Why come to us?

  • We would like to promote you soon to become a Leader of BA team 
  • We are open to working with students and high school and university graduates
  • We offer above-standard employee benefits&flexible working hours
  • We have brand new offices located in the center of Prague 5 (Anděl)
  • And the most important thing for us. We are a team, not just a bunch of colleagues from work

Why come to us?

  • We offer work in an international environment with a strong market position
  • We are open to working with students and high school and university graduates
  • We offer above-standard employee benefits&flexible working hours
  • We have brand new offices located in the center of Prague 5 (Anděl)
  • And the most important thing for us. We are a team, not just a bunch of colleagues from work

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*** .NET Medior/Senior Developer in Prague – great conditions&worldwide business ***

Job description

What is it about?

  • Drive movement of the current web application to Azure (recoding)
  • Implement and develop .NET solutions
  • Provide technical expertise and support to other .NET development teams within Bussiness unites
  • Investigate and analyses business requirements and propose an optimal solution
  • Work independently without supervision while being an active contributor in DevOps team

Requirements

Qualifying Requirements:

  • At least 3 years’ experience with .NET development (designing, building and maintaining)
  • Knowledge of ASP.NET WebForms, Javascript, ORMs
  • Knowledge of Oracle SQL
  • Proficient understanding of code versioning tools (such as Git, SVN)
  • Ability to communicate with internal clients

We offer

Why come to us?

  • We offer work in an international environment with a strong market position
  • We are open to working with students and high school and university graduates
  • We offer above-standard employee benefits&flexible working hours
  • We have brand new offices located in the center of Prague 5 (Anděl)
  • And the most important thing for us. We are a team, not just a bunch of colleagues from work

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