*** Technical Support Engineer with French or Dutch or German – TOP Employer ***

Job description

Your responsibilities:

  •  Receives service requests via telephone, e-mail, fax, internet or through monitoring systems
  •  External/internal communications with other teams
  •  Monitor progress against customer SLAs using GSOA systems
  •  Highlight errors/discrepancies in the customer data
  •  Participate in the delivery of other managed services

Requirements

We would appreciate from you:

  •  +1 – 2 year’s of technical IT experience – knowledge of virtualization (VMware), OS Windows and Cisco
  •  Perfect customer focus and analytical thinking
  •  Advanced in English and French or Dutch or German language

We offer

Our package includes:

  •  Great salary conditions + 10% annual bonuses
  •  Permanent contract, beautiful offices environment in Prague
  •  Sophisticated training and professional IT certifications
  •  Rich relocation package (flight tickets for you and for your family member, accommodation in a beautiful hotel in the city center,…)
  •  Opportunities for personal and professional development
  •  Meal vouchers, 5 weeks of holiday, development courses
  •  Mobile phone, notebook
  •  3 sick days, the contribution for public transport ticket, the contribution for pension insurance 1000 CZK/monthly

Don’t miss such a great opportunity to be part of the Global Top Employer where you can develop your future career!

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T1.5 Support Analyst (French & English)

Job description

  • Creation of trouble tickets for customers and taking ownership of faults through to resolution
  • Ensuring any fault is cleared within required SLA, escalating faults as required in order to meet the SLA
  • Liaison with suppliers and customers in relation to fault resolution and control the repair process
  • Direct customer and account team interface providing day to day network support
  • Manage initial trouble investigation, isolation and steady state recovery
  • Assists users to identify and solve connection/communication problems
  • Book out tickets to telco vendors for access circuit trouble investigation
  • Provide regular status updates to enterprise and internal customers

Requirements

Technical Skills:

  • Background in maintenance within the Network area
  • Helpdesk Experience
  • Basic data Network skills (CCENT)

Soft Skills:

  • Must be able to communicate effectively with the team, corporate customers of different technical expertise and all levels of management
  • Ability to efficiently resolve customer’s problems and escalate further to tier 2 as per agreed SLA; or to other 3rd party as necessary
  • Ability to work well under pressure, set priorities and comfortable making decisions
  • Advanced English and French language skills (B2+ as a minimum)

We offer

  • Opportunity to work for stable international company
  • Technical development related to the role
  • Good quality work-life balance with plenty of cultural and active opportunities
  • Vibrant international team
  • 1 extra week of holiday (5 weeks in total)
  • Meal vouchers
  • Private medical care with English speaking personnel
  • Special discounts for gyms, opticians

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OTC MANAGER (80 000 CZK)

Job description

Main Responsibilities:

• Manage and supervise the Accounting Order-To-Cash team (InterCompany transactions and Treasury) – 2 direct reports, 13 HC in total
• Responsible for delivering financial reporting; following internal controls and ensuring accuracy of accounts booking meeting regulatory requirements
• Oversee and guarantee that all Service Quality KPI and strategic objectives of GSS Accounting Services are met for OTC scope of services
• Drive the agenda of further standardization & continuous improvement for OTC related processes

Scope of services of OTC team in our Global Shared Services:

o Bank statements processing, including cash book preparation
o Daily Cash Management, review of available funds ensuring that the Cash targets are met
o Recording of AR receipts
o Liaising with Countries on incoming funds allocation and Treasury regarding cash Funds
o Handling of AR inquires in a timely manner
o Issuing Intercompany DN/CN
o Performing allocation of intercompany rechargeable accounts
o Ensuring intercompany rechargeable accounts are clear at month-end
o Bank Administration: liaising with banks, changing bank approvers, setting up direct debits and standing orders.
o Loading of Trade transactions from non-accounting systems
o Performing month-end activities – preparation of AR aging/receipt reports, reconciliation of bank accounts, reporting of actual cash movements for the month, upload of following months’ forecasts, etc.
o Liaising with Corporate treasury regarding InterCompany cash transfers
o Issuing Intercompany DN/CN
o Performing allocation of intercompany rechargeable accounts
o Ensuring intercompany rechargeable accounts are clear at month-end
o Bank Administration: liaising with banks, changing bank approvers, setting up direct debits and standing orders
o Performing month-end activities – preparation of AR aging/receipt reports, reconciliation of bank accounts, reporting of actual cash movements for the month, upload of following months’ forecasts, etc.

Requirements

We require:

• Minimum 5 years work experience in Accounting (preferably OTC) with at least 3 years supervision experience
• Conversant in Microsoft Excel VLookup and Pivot Table functions
• You to be initiative, hardworking and responsible for the work done by the team
• Excellent command in both spoken and written English, because you will in touch verbal or written with internal clients on daily basis

Advantage is if you have
• Experience in project management or with entity transition/ system migration
• Prior experience in Shared Service or fast-pace MNC environment with high volume transactions
• Knowledge of SUN Accounting System
• German or French knowledge

We offer

We offer:

• Your own workplace in the open space Office
• Opportunities for continuous learning and growth within the organization
• Fair treatment of employees
• Work for a meaningful business in the centre of Prague – Anděl

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Project Coordinator with French & English

Job description

Are you searching for a job opportunity where you:

– would use your English and French knowledge daily?
– could mix communication and administration?
– will manage your own projects and clients to fulfil their requirements?
– might be in contact and get to know people from many different fields?
– would strengthen your skills and knowledge of the HR field?

Requirements

Do you:

– speak English and French, both at least B2 level?
– have experience in HR/recruitment/customer care?
– know how to work with the Microsoft Office tools?
– seek a job in a fast-changing environment where you could develop your organisational skills?
– like to communicate a lot?

We offer

You can expect:

– full training with a mentor who will take care of you for a month.
– a fast possibility to grow your career there.
– a possibility of the home office (twice a month), sick days (3/year) and quarterly bonuses.
– a team of people willing to help and share their experience.

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Great opportunity to start your career in ICT for French and German speakers

Job description

As IT Service Desk Specialist you will be responsible for:

  • Receives service requests via telephone, e-mail, fax, internet or through monitoring systems
  • External / internal communications with other teams
  • Monitor progress against customer SLAs using GSOA systems
  • Highlight errors/discrepancies in the customer data
  • Participate in the delivery of other managed services

Requirements

Your experience and knowledge:

  • 1,5+ years of professional experience in customer service field
  • Advanced in English and French or German language
  • Perfect customer focus and analytical thinking
  • Everything else is beneficial :-)

We offer

We can offer:

  • Great salary conditions + bonuses
  • Opportunities for personal and professional development
  • Meal vouchers, 5 weeks of holiday, sickdays, contribution for public transport ticket + pension insurance
  • Language courses, development training
  • Mobile phone, multisport card
  • Luxury new offices in Prague 4, right on the metro station Pankrac

 

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French & English IT Service Desk Analyst – 39 000czk

Job description

You will receive full training to become an IT expert helping customers across the globe resolve their IT issues.  Alongside communication with international clients, you will enter and track data into computerized data entry systems and work with appropriate teams developing and implimenting solutions.   

Requirements

Very simply, we only ask for a professional level of French and English, the ablity to communicate well with clients and that you have the legal right to work in the Czech Republic.  

But it’s not all work…..

 

We offer

We offer you: 

  • A friendly and dynamic, international work environment
  • Competitive salary – 39 000czk to start  
  • Fully paid training
  • 5 Weeks paid vacation
  • Mobile Phone with paid plan 
  • Prague Public Transport Fully Paid
  • Stable employment in Prague

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Customer Interactive Solutions Engineer (L2) – Prague

Job description

As a L2 Customer Interactive Solutions Engineer you will be:

  • Providing remote second-line technical support to clients
  • Identifying and resolving technical incidents and problems
  • Ensuring all requests, process events by receiving calls and incidents at the service desk
  • Participate in daily performance huddles, identify causes of performance shortcomings and provide suggestions for improvement

Requirements

As an ideal candidate you should have:

  • 2+ years experience in voice/video administration or support
  • Experience with any of the following technologies: Cisco, Genesys, Alcatel or Avaya
  • Proficiency in English
  • Any other European language is advantage (Spanish, French, German, Dutch or Czech…)
  • Any certifications or technologies are advantage

We offer

We can offer you:

  • Great salary conditions + 10% annual bonus
  • Educational courses and trainings for your personal and career development
  • Relocation packages (flight tickets, acommodation…)
  • Meal vouchers, contribution for public transport and pension insurance
  • 5 weeks of holiday, 3 sick days
  • Mobile phone, notebook

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Network Specialist Tier 2

Job description

This role is a mix of tier 1 & 2 network support for our major telecommunications customer. That means engineer

determines the issue, actions by engaging relevant party, keeps client updated till solution is provided. Builds up

knowledge on Cisco switches, has an access to EMEA & US devices. Learns company’s procedures and their

global customers. Once fully confident then further, 2nd level is added; fixing faults, handling global clients of

various technical expertise.

Requirements

  • Cisco CCNA Qualified or relevant NOC experience of at least 1 year
  • Must be able to communicate effectively with the team, corporate customers of different technical expertise and all levels of management
  • Experience of customer service ideally gained in a customer facing environment
  • GERMAN/FRENCH/ITALIAN/SPANISH/DUTCH and English proficiency in both verbal & written form
  • Flexibility to work either 12 hr shifts (weekends, nights, and national holidays) or day 8 hr shifts (Mon – Fri). This depends on business requirements.
  • Must be EU passport holder, willing to relocate, culturally sensitive, appreciate cultural differences.

We offer

●Opportunity to work for an international, independent and stable private company in the heart of Europe

●Grow your skill base, we will support your technical development related to the role

●Enjoy good quality work-life balance with plenty of cultural and active opportunities in 2nd largest & multicultural city in the Czech Republic

●Be part of vibrant international team

●1 extra week of holiday (5 weeks in total)

●Meal vouchers

●Private medical care with English speaking personnel

●Special discounts for gyms, opticians

●Czech classes

●Team building events

●Employee referral bonus

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IT + French + English = Your Dream Job (36 000 czk)

Job description

  • You will solve customer’s problems with their computers by emails, phone or by remote control.
  • You will complete one month of training. Then you will get new knowledge and you can start with getting your new experience from IT.
  • You will be IT Helpdesk Technical Support in international IT company.

Requirements

  • To be fluent in English and French
  • To have some IT experience and to have IT as a hobby

We offer

Salary is 36 000 czk with 1 month fully paid training! Contribution to education, university education and development program, 5400 czk per year for your own training, 3 days of Home-Office, flexible working hours, 25 days vacation, travel insurance, special T-mobile tariff and multi-sport card.

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