Customer Interactive Solutions Engineer (L2) – Prague

Job description

As a L2 Customer Interactive Solutions Engineer you will be:

  • Providing remote second-line technical support to clients
  • Identifying and resolving technical incidents and problems
  • Ensuring all requests, process events by receiving calls and incidents at the service desk
  • Participate in daily performance huddles, identify causes of performance shortcomings and provide suggestions for improvement

Requirements

As an ideal candidate you should have:

  • 2+ years experience in voice/video administration or support
  • Experience with any of the following technologies: Cisco, Genesys, Alcatel or Avaya
  • Proficiency in English
  • Any other European language is advantage (Spanish, French, German, Dutch or Czech…)
  • Any certifications or technologies are advantage

We offer

We can offer you:

  • Great salary conditions + 10% annual bonus
  • Educational courses and trainings for your personal and career development
  • Relocation packages (flight tickets, acommodation…)
  • Meal vouchers, contribution for public transport and pension insurance
  • 5 weeks of holiday, 3 sick days
  • Mobile phone, notebook

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Network Specialist Tier 2

Job description

This role is a mix of tier 1 & 2 network support for our major telecommunications customer. That means engineer

determines the issue, actions by engaging relevant party, keeps client updated till solution is provided. Builds up

knowledge on Cisco switches, has an access to EMEA & US devices. Learns company’s procedures and their

global customers. Once fully confident then further, 2nd level is added; fixing faults, handling global clients of

various technical expertise.

Requirements

  • Cisco CCNA Qualified or relevant NOC experience of at least 1 year
  • Must be able to communicate effectively with the team, corporate customers of different technical expertise and all levels of management
  • Experience of customer service ideally gained in a customer facing environment
  • GERMAN/FRENCH/ITALIAN/SPANISH/DUTCH and English proficiency in both verbal & written form
  • Flexibility to work either 12 hr shifts (weekends, nights, and national holidays) or day 8 hr shifts (Mon – Fri). This depends on business requirements.
  • Must be EU passport holder, willing to relocate, culturally sensitive, appreciate cultural differences.

We offer

●Opportunity to work for an international, independent and stable private company in the heart of Europe

●Grow your skill base, we will support your technical development related to the role

●Enjoy good quality work-life balance with plenty of cultural and active opportunities in 2nd largest & multicultural city in the Czech Republic

●Be part of vibrant international team

●1 extra week of holiday (5 weeks in total)

●Meal vouchers

●Private medical care with English speaking personnel

●Special discounts for gyms, opticians

●Czech classes

●Team building events

●Employee referral bonus

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